Where's my order?
Three ways to find your jars: your tracking number, your order email, or a quick message to us.
Follow the evidence.
Paste the number from your shipping email. We'll open the carrier's tracking page in a new tab.
Check your order status.
Open your order confirmation email and tap View your order. That page always shows the latest status, and the tracking link appears there as soon as your jars ship.
- Your order confirmation email has a View your order button.
- A second email with the tracking number arrives when your jars ship.
- Can't find them? Check spam and promotions for our store name.
Where your jars are right now.
- 01Order placedYou get a confirmation email right away.
- 02PackedWe pack your order in 1–2 business days.
- 03ShippedYou get a second email with your tracking number.
- 04DeliveredMost orders arrive 4–10 days after you order.
We'll look into it.
Send your order number and we'll reply within 1 business day with an update.
Email us: contact@hearsaybeauty.com
Common hiccups.
My tracking hasn't updated in a few days.
Carriers sometimes skip scans between hubs, so a few quiet days is normal. If it stays stuck, send your order number with the form above and we'll check with the carrier.
It says delivered, but I don't have it.
Check around your door, mailroom and with neighbors, then wait one more day, because carriers sometimes mark packages early. Still missing? Email contact@hearsaybeauty.com with your order number.
Can I change my shipping address?
Email contact@hearsaybeauty.com right away. If your order hasn't shipped yet, we can update it.